We know how to run a busy help desk. And we are confident that we can run yours. Knotstrands IT can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organizational needs.
Truly unlimited 24×7 live Help Desk support is available in our service plans. Our Help Desk is staffed around the clock with certified technical network consultants available to provide you with immediate assistance. Whether you need technical, product or application support, the Knotstrands IT Help Desk support service can be branded and tailored to meet your specific requirements. Knotstrands IT integrates with ServiceNow and JIIRA.
High-quality remote support and network monitoring services – every hour of every day.
Much more than a traditional help desk, the Knotstrands IT Help and Support Desk services provide our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by certified IT professionals who are available 24x7x365 via phone, email, web chat, or our secure web portal.
Our IT Help and Support Desk utilizes the Knotstrands IT Continuous Process Improvement (CPI) model which is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework and is adaptable to your specific needs Knotstrands IT offers three unique IT help and service desk options for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center. These services include:
- 24×7 Support365 Help Desk
- Outsourced Help Desk
- Private Labeled Help Desk
Comprehensive IT Service Desk Solutions Keep Organizations Winning with IT
Knotstrands IT offers many comprehensive IT service desk solutions for organizations of all sizes requiring a full or part-time support desk, an application or customer service desk, or a full-blown technical service resource center. No matter what type of service desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.
Much more than a traditional service desk, the Knotstrands IT Support & Service Desk is staffed with over certified IT professionals, available to you 24x7x365. Our service desk provides an efficient way to provide immediate support to our customers — and our customer’s customers.
